Question: As a student how do I change my password? Answer: You must go to the email webpage (http://smail.astate.edu/) and there is an option to change your password.

Question: What is ShareSpace and how do I use it? Answer: Sometimes it's not possible to send attachments through email. ShareSpace offers a temporary online storage, allowing you to send links instead of hefty files. Upload your file, then tell your party the Download Ticket code and...

Question: What are the lab hours? Answer: The hours for the ITS Computer lab located in room 149 of the Dean B. Ellis library Open: Sunday 2 pm through Friday 6pm and Saturday 10 am until 6 pm Closed on holidays

Question: I am having trouble with my PIN...who do I contact? Answer:   For assistance with your PIN:  Click here... "ACCESS PIN"   

Your advisor will give you their office hours so that they can meet with you.  Faculty office hours are also usually posted on their office doors.  You can also contact your advisor through a listing of faculty emails so that a suitable time can be determined to meet.  If you...

TO CHANGE THE DISPLAY NAME IN GMAIL After logging into Google Mail, click the Settings link. This will open all of the settings options for the Mail portion of Google Apps. Click on the Accounts link to show the following page. In the section titled Send Mail As choose the edit...

Using a strong password means that it is harder for someone to gain access to your email and data. With this in mind, we are making sure that we have top-notch security policies at ASU for all students, faculty and staff.   As of November 28, there will be some changes to the...

Password trouble? If you have trouble remembering your password or you need to reset your password for any reason, please go to the myCampus portal at http://mycampus.astate.edu and look in the section that says “Password Information.” Click on the “reset your password” link.  Be...

ITS Help Desk: The phones are ringing and ringing but we will call you back! Promise! The ITS Help Desk gets a lot of phone calls to 972-3933 and a lot of emails to onlinehelp@astate.edu. On February 29, there were 233 phone calls and emails received! Sometimes issues take time to resolve so we...

Here are a few reminders on getting the most efficient technical service from ITS during this busy time. We know that when your computer doesn’t work or you are stuck with a technical dilemma that it is very frustrating.    We are here to help you and we will work as quickly as...