Arkansas State University Knowledgebase
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folder Blackboard Learn (2)
Student information about Blackboard Learn (Bb 9).

Showing: 1-12 of 12  
document ShareSpace
Question: What is ShareSpace and how do I use it? Answer: Sometimes it's not possible to send attachments through email. ShareSpace offers a temporary online storage, allowing you to send links instead of hefty files. Upload your file, then tell your party the Download Ticket code and...
25 Aug, 2011
document ITS Computer Lab Hours
Question: What are the lab hours? Answer: The hours for the ITS Computer lab located in room 149 of the Dean B. Ellis library Open: Sunday 2 pm through Friday 6pm and Saturday 10 am until 6 pm Closed on holidays
19 Aug, 2009
document Trouble with my PIN
Question: I am having trouble with my PIN...who do I contact? Answer:   For assistance with your PIN:  Click here... "ACCESS PIN"   
02 Aug, 2012
document Meet with an advisor
Your advisor will give you their office hours so that they can meet with you.  Faculty office hours are also usually posted on their office doors.  You can also contact your advisor through a listing of faculty emails so that a suitable time can be determined to meet.  If you...
12 Aug, 2010
document To Change the Display name in Gmail
TO CHANGE THE DISPLAY NAME IN GMAIL After logging into Google Mail, click the Settings link. This will open all of the settings options for the Mail portion of Google Apps. Click on the Accounts link to show the following page. In the section titled Send Mail As choose the edit...
13 Jul, 2011
document Password requirement changes… We want to be sure your identity and data are as safe as possible.
Using a strong password means that it is harder for someone to gain access to your email and data. With this in mind, we are making sure that we have top-notch security policies at ASU for all students, faculty and staff.   As of November 28, there will be some changes to the...
05 Dec, 2011
document Passwords, PINS, and Wireless Tips -What to do when you have access blues…..
Password trouble? If you have trouble remembering your password or you need to reset your password for any reason, please go to the myCampus portal at and look in the section that says “Password Information.” Click on the “reset your password” link.  Be...
29 Feb, 2012
document ITS Help Desk: The phones are ringing but we will call you back! Promise!
ITS Help Desk: The phones are ringing and ringing but we will call you back! Promise! The ITS Help Desk gets a lot of phone calls to 972-3933 and a lot of emails to On February 29, there were 233 phone calls and emails received! Sometimes issues take time to resolve so we...
06 Mar, 2012
document Back to school and computer troubles... getting technical help from ITS
Here are a few reminders on getting the most efficient technical service from ITS during this busy time. We know that when your computer doesn’t work or you are stuck with a technical dilemma that it is very frustrating.    We are here to help you and we will work as quickly as...
16 Aug, 2012
document Connecting an iPhone, iPad, or iTouch to AstateSecure
Using AstateSecure to authenticate an iPhone, iPad, or iTouch is a more convenient and secure way to connect these devices to ASU's wireless network.  The configuration is a relatively easy one and will replace the web-authentication that AstateAnywhere requires. For a first-time setup,...
20 Sep, 2012
document POP3 Mail
Question: Can I setup my email to use Outlook or POP3? Answer: POP3 is not supported for students, faculty, or staff. Only IMAP or MAPI is allowed
06 Nov, 2015
document Mobile Printing
v\:* {behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);} Mobile printing at Arkansas State University Jonesboro The Library and ITS are pleased to announce...
01 Feb, 2016